Shipping Policy
Shipping & Delivery Policy
Last Updated: October 8, 2026
At Play Jump, we are committed to delivering play school equipment, preschool products, indoor and outdoor play equipment, soft play products, educational equipment, furniture, and customized play solutions safely and efficiently.
This Shipping & Delivery Policy explains how we process, dispatch, deliver, and install products ordered through playjump.co.in or directly from Play Jump.
1. Order Processing
Orders are processed after confirmation of the order or purchase order and receipt of the agreed advance payment.
For customized and project-based orders, production may begin only after the required designs, dimensions, colors, specifications, and other details have been approved by the customer.
Production and dispatch timelines vary depending on:
Product type
Order quantity
Customization requirements
Manufacturing requirements
Material availability
Project complexity
The estimated production and dispatch timeline will generally be communicated at the time of order confirmation.
2. Delivery Timeline
Delivery timelines provided by Play Jump are estimates and may vary depending on:
Product availability
Manufacturing schedule
Customization requirements
Order quantity
Delivery location
Transportation availability
Weather conditions
Site readiness
Government regulations
Logistics or supply-chain conditions
Other unforeseen circumstances
Play Jump shall make reasonable efforts to meet the estimated delivery timeline but shall not be responsible for delays caused by circumstances beyond our reasonable control.
3. Shipping Coverage
Play Jump provides delivery services across India.
International shipping may also be available for selected products and destinations, subject to product suitability, transportation availability, and applicable regulations.
For international orders, customers are responsible for complying with the import regulations of their destination country, including customs requirements, duties, taxes, permits, and other applicable charges.
4. Shipping & Transportation Charges
Shipping, transportation, packaging, insurance, unloading, installation, and handling charges may be charged separately unless specifically included in the quotation or invoice.
Shipping costs may depend on:
Delivery destination
Product dimensions
Product weight
Quantity ordered
Transportation method
Packaging requirements
Special handling requirements
Installation requirements
For large play areas and customized projects, transportation charges may be calculated based on the project scope and delivery location.
5. Packaging
Products are packed according to their type, size, material, and transportation requirements.
Large play equipment, soft play products, furniture, outdoor equipment, and customized products may require specialized packaging or protective materials.
Customers are requested to retain packaging materials until the products have been inspected and accepted.
6. Delivery Inspection
Customers are advised to inspect the shipment immediately upon delivery.
If any package appears damaged, opened, tampered with, or incomplete, the customer should:
Clearly mention the issue on the delivery receipt or transporter's acknowledgement.
Take photographs or videos of the packaging and products.
Inform Play Jump as soon as reasonably possible.
Provide relevant photographs, videos, delivery documents, and other information requested by our team.
Any visible damage should preferably be reported within 48 hours of delivery.
Failure to report visible transportation damage within a reasonable period may affect the processing of a claim.
7. Installation Services
Installation services may be provided for products and projects where installation is included in the quotation.
Depending on the project, installation may be carried out by Play Jump's technical team or authorized installation personnel.
Before installation, the customer must ensure that:
The site is ready for installation.
Required civil work has been completed.
Adequate access is available.
Required electricity and utilities are available.
The installation area is clean and accessible.
Necessary permissions or approvals have been obtained.
Children and unauthorized persons are kept away from the installation area.
Any additional work outside the agreed installation scope may be charged separately.
8. Site Readiness
For customized play areas, indoor playgrounds, soft play areas, outdoor playgrounds, preschool setups, and other project-based installations, the customer is responsible for ensuring that the site is ready before the scheduled installation.
If installation is delayed because the site is not ready, additional costs relating to travel, accommodation, manpower, transportation, storage, or rescheduling may apply.
9. Risk and Ownership
Unless otherwise agreed in writing, the risk of loss or damage to products shall pass to the customer upon delivery to the agreed delivery location or upon handover to the designated carrier, as applicable.
Ownership of the products shall remain with Play Jump until the customer has made full payment of all amounts due under the relevant order or invoice.
10. International Shipments
For international orders:
Delivery timelines may vary by destination.
Customs clearance may affect delivery times.
Customers are responsible for applicable customs duties and taxes.
Customers are responsible for obtaining required import permissions or licenses.
Customers must comply with applicable local laws and safety regulations.
Play Jump shall not be responsible for delays caused by customs inspections, import restrictions, or regulatory requirements in the destination country.
11. Failed or Delayed Delivery
Delivery may be delayed or unsuccessful due to:
Incorrect or incomplete address
Customer unavailability
Refusal to accept delivery
Lack of site access
Unprepared installation location
Failure to provide required documents or approvals
Restricted delivery access
Customer-requested delivery rescheduling
In such circumstances, additional transportation, storage, handling, or re-delivery charges may apply.
12. Storage of Products
If products have been manufactured or dispatched but cannot be delivered or installed due to customer-related reasons, Play Jump may charge reasonable storage, handling, transportation, or re-delivery costs where applicable.
The customer is responsible for ensuring suitable storage conditions for products after delivery.
13. Force Majeure
Play Jump shall not be responsible for delays or delivery failures caused by circumstances beyond our reasonable control, including:
Natural disasters
Floods
Fire
Earthquakes
Pandemics
Strikes or labor disputes
Transportation disruptions
Supply-chain disruptions
Government restrictions
Power failures
War or civil unrest
Supplier delays
Other unforeseen circumstances
In such situations, Play Jump will make reasonable efforts to resume delivery or installation as soon as practical.
14. Delivery Confirmation
Delivery shall be considered completed when the products are handed over at the agreed delivery location and acknowledged by the customer, authorized representative, transporter, or designated recipient.
For project installations, completion may be documented through an installation completion report, delivery acknowledgement, or other written confirmation.
15. Contact Us
For questions regarding shipping, delivery status, transportation, installation, or site readiness, please contact Play Jump using the contact details provided on playjump.co.in.
We are committed to providing safe, reliable, and professional delivery support for play schools, preschools, daycare centers, schools, and other customers across India.