Payment Policy

Last Updated: October 8, 2026

At Play Jump, we aim to provide a transparent and secure payment process for all customers purchasing play school equipment, preschool products, indoor and outdoor play equipment, soft play products, educational equipment, furniture, and customized play solutions.

This Payment Policy explains the payment terms applicable to orders placed through playjump.co.in or directly with Play Jump.

1. Accepted Payment Methods

Play Jump may accept payments through the following methods:

Bank Transfer – NEFT / RTGS / IMPS

UPI

Credit Card

Debit Card

Net Banking

Payment Gateway

Other payment methods specifically communicated by Play Jump

All payments must be made in the currency specified on the quotation, invoice, or payment instructions.

Customers should make payments only to the official bank account or payment details provided by Play Jump.

2. Order Confirmation

An order shall be considered confirmed only after:

Acceptance of the quotation, purchase order, or order confirmation.

Receipt of the agreed advance payment.

Confirmation of the order by Play Jump.

Manufacturing, customization, procurement, or project work may begin only after the required advance payment has been received and the necessary specifications have been finalized.

3. Payment Terms

Payment terms may vary depending on:

Order value

Product category

Customization

Project size

Manufacturing requirements

Installation requirements

Customer or institutional requirements

Unless otherwise agreed in writing, payment may be structured as:

Advance Payment: Payable at the time of order confirmation.

Balance Payment: Payable before dispatch, delivery, installation, or completion, as specified in the quotation or invoice.

For large preschool, school, daycare, indoor play, or customized projects, a milestone-based payment schedule may be agreed upon in writing.

The payment terms mentioned in the quotation or invoice applicable to a specific order shall take precedence over the general terms stated on this page.

4. GST & Other Taxes

All applicable taxes, including GST, shall be charged in accordance with prevailing Indian laws unless specifically stated otherwise.

Customers may also be responsible for applicable transportation charges, duties, government charges, or other project-related costs as specified in the quotation.

5. Payment Confirmation

Customers are requested to share the payment confirmation or transaction reference with Play Jump where required.

Orders may not be processed solely on the basis of a payment screenshot or transaction reference until the payment has been successfully received or verified in the designated Play Jump account.

6. Late or Delayed Payments

Failure to make payments within the agreed timeline may result in:

Delay in manufacturing

Suspension of production

Delay in dispatch

Delay in delivery

Delay in installation

Rescheduling of the project

Additional storage or transportation charges

Cancellation of the order where applicable

Other consequences specified in the quotation or agreement

Any additional charges, where applicable, shall be communicated to the customer.

7. Pricing

Prices displayed on playjump.co.in are subject to change without prior notice.

The final price applicable to an order shall be the price stated in the official quotation, order confirmation, or invoice issued by Play Jump.

Pricing for customized products and projects may vary depending on:

Size

Quantity

Materials

Design

Colors

Branding

Site requirements

Installation requirements

Transportation

Customization

8. Customized & Made-to-Order Products

Advance payments for customized, personalized, or made-to-order products may be non-refundable once manufacturing, customization, procurement, or project execution has commenced.

Any cancellation, adjustment, or refund for such orders shall be considered according to the applicable quotation, agreement, and cancellation terms.

9. Refunds

Where a refund is applicable, it shall be processed in accordance with Play Jump's applicable Cancellation and Refund Policy.

Refunds may be subject to deductions for costs already incurred, including manufacturing, customization, procurement, transportation, payment processing, or other project-related expenses, where applicable and permitted by law.

Refund timelines may vary depending on the payment method and banking or payment-gateway processing times.

10. Payment Security

Play Jump takes reasonable measures to protect customer payment information.

Where online payment gateways are used, payment information may be processed through the relevant third-party payment service provider.

Play Jump does not intentionally request or store complete credit card, debit card, CVV, PIN, OTP, or other sensitive banking credentials through ordinary communication channels.

Customers should never share their OTP, UPI PIN, card PIN, CVV, or internet banking password with any Play Jump representative.

11. Invoices & Receipts

A quotation, invoice, tax invoice, or payment receipt may be issued according to the nature of the transaction and applicable laws.

Customers are requested to verify the following information upon receiving an invoice:

Customer name

Billing address

Product or service description

Quantity

Applicable taxes

Payment amount

GST details, where applicable

Payment terms

Any discrepancy should be reported to Play Jump as soon as reasonably possible.

12. Institutional & Project Orders

For orders from schools, preschools, daycare centers, educational institutions, builders, interior designers, corporates, or other organizations, payment terms may be agreed through a quotation, purchase order, work order, contract, or other written agreement.

Where such written terms exist, the agreed project-specific payment terms shall apply to that order.

13. Payment Disputes

If a customer believes there is an error relating to a payment, invoice, duplicate payment, or billing amount, the customer should contact Play Jump promptly with the relevant transaction details.

Play Jump will review the matter and make reasonable efforts to resolve genuine payment-related concerns.

14. Changes to This Policy

Play Jump reserves the right to modify or update this Payment Policy from time to time.

Any revised version will be published on this website with the updated effective date.

15. Contact Us

For questions regarding payments, quotations, invoices, billing, refunds, or payment terms, please contact Play Jump through the contact details provided on playjump.co.in.

By placing an order with Play Jump, you acknowledge that you have read, understood, and agreed to this Payment Policy.